AGP Executive Report
Last update: 11 hours agoTelco Shock for SMEs: Telstra’s nationwide outage hit calls, mobile data, EFTPOS and regional trains, with some customers unable to reach Triple Zero; Communications Minister Anika Wells said investigations are underway and there’s no evidence of malicious activity, while unions called it a “massive failure” tied to workforce cuts. Emergency & Payments Fallout: Businesses reported payment disruptions and transport delays as services were restored (about 90% by late morning), raising fresh questions about business continuity when connectivity fails. Trust and Complaints: A separate guide on where to complain highlights how many disputes (refunds, insurance, internet, bank fees) need the right ombudsman or regulator, not the ACCC. AI Misfire in Retail: Who Gives A Crap suspended an AI email tool after it incorrectly told a customer their toilet paper subscription would more than double, a reminder that automation errors can quickly become customer trust issues. SME Growth Context: Deloitte’s downgrade and Labor/Coalition debate over support for small business and apprentices/tradies set a tougher backdrop for investment and hiring. Prime Day Pressure: Amazon kicked off Prime Day with claims that more Australians are delaying purchases for sales, signalling continued squeeze on discretionary spend.
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